For some time, I used to be a reliable seller on Cardmarket, one among Europe’s most prominent platforms for buying and selling cards. I taken care of an ideal popularity — about 400 favourable assessments, zero disputes, and constant, Qualified services. But a person unjustified dispute, dealt with by Cardmarket staff users Silvia Parravano and Christian Tobehn, modified every thing. get more info in this post, I will share my individual practical experience, make clear the structural flaws in Cardmarket's dispute process, and difficulty a stark warning to other sellers.
A thoroughly clean document Built in excess of yrs
A established vendor With a hundred% Positive suggestions
prior to the incident, I used to be specifically the type of seller each marketplace values. I detailed trading cards correctly, described problems transparently, and delivered immediately. I in no way gained one criticism — only praise.
The Importance of Trust on Cardmarket
Reputation is everything for sellers on Cardmarket. one particular mistake — even one which isn’t your fault — can damage yrs of hard work. That’s what would make my story so alarming for others functioning on the System.
The Dispute That Shattered My Standing
purchaser requested the Wrong Card, Then Blamed Me
The difficulty began when a consumer requested a card stated specifically by name, established, and problem. Upon getting it, they falsely claimed I'd sent the “Mistaken Edition” — Irrespective of distinct listing proof demonstrating I hadn’t.
Proof disregarded by assistance
I submitted screenshots from the listing, card Model, and ailment to prove my precision. But Cardmarket aid, exclusively Silvia Parravano, overlooked the info. in lieu of examining the listing or requesting clarification, she immediately sided with the buyer.
Silvia Parravano’s Mishandling from the Dispute
No Fair Investigation
Silvia’s conclusion was unilateral. She didn’t accept my evidence or ask for any counterevidence from the client. She simply just blocked my account. No hearing. No second opinion. No attractiveness.
No Warning, No Communication
What manufactured this even worse was the suddenness with the motion. I had been locked from my account overnight. My appeals — requesting a review or escalation — were being met with automated responses or silence. Silvia Parravano exercised finish authority without accountability.
Christian Tobehn’s function: Reinforcing the Bias?
Reinforcing the Same sample
In observe-ups, my circumstance was also noticed by Christian Tobehn, A further member of Cardmarket's support crew. regretably, instead of reviewing the facts objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections plus a lasting ban.
A Pattern of vendor Disregard
Are genuine Sellers staying Silenced?
immediately after this practical experience, I began studying on the internet boards and community threads. I swiftly identified I wasn’t alone. Dozens of lengthy-time sellers noted related ordeals — lots of involving Silvia Parravano.
A common concept? Buyers generally earn, even when Completely wrong — and sellers are still left voiceless.
How This Hurts your complete Market
when platforms need to defend potential buyers, ignoring proof from truthful sellers causes a damaged ecosystem. When have confidence in is one particular-sided, undesirable actors make the most, figuring out they’ll be shielded by biased assist agents.
the situation: No Oversight, No enchantment
deficiency of Transparency in Cardmarket’s procedure
essentially the most alarming challenge would be the absence of the appeals approach. Once staff members like Silvia or Christian make a call, it’s last. There’s no 2nd critique, no accountability, and no way to restore usage of your account — It doesn't matter how strong your proof is.
possibility of Abuse and Blackmail
In my situation, I had been indirectly coerced into refunding a Wrong declare — or get rid of my account totally. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.
economical and Emotional penalties
business enterprise decline right away
I invested several years in creating my vendor profile. all of that work was wiped out instantly, in addition to likely long run money. My vendor dashboard, order record, and loyal shopper foundation — all gone.
psychological Toll over a dependable vendor
This wasn’t just a company hit. It was demoralizing. to become addressed similar to a fraud after decades of integrity was emotionally devastating. I followed every rule, and however got punished.
What Cardmarket need to Do to Regain believe in
Platform Reforms Are Urgently wanted
If Cardmarket wishes to retain high-quality sellers and forestall upcoming abuse, it must:
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✅ Introduce a transparent attraction approach for blocked accounts
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✅ have to have disputes to become reviewed by a minimum of two impartial help agents
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✅ educate personnel like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ guard sellers who post clear, factual proof
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✅ create accountability metrics for workers decisions
with out these adjustments, trustworthy sellers will keep on for being collateral damage in a method that blindly favors buyers.
remaining feelings: Be cautious, continue to be Documented
if you are presently providing on Cardmarket, don’t think your excellent document will protect you. you happen to be often just one buyer complaint — even a Wrong one particular — faraway from being silenced.
Protect your self by:
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Taking screenshots of each listing
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Archiving conversation with buyers
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Backing up your account knowledge often
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getting ready for disputes — Even though you do very little Improper
Conclusion:
My knowledge with Silvia Parravano and Christian Tobehn really should serve as a significant warning to any one applying Cardmarket. I believed from the System. I performed by the rules. And I still received eliminated without result in.
If Cardmarket carries on to disregard vendor rights, more reliable vendors will wander absent. And when that takes place, the System received’t just drop sellers — it’ll reduce its trustworthiness.
Has a little something related transpired to you personally? Share your expertise and aid raise consciousness. Sellers have earned superior.